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Online Ordering Help:
Please confirm your shipping address is correctly entered before trying to proceed with the payment process.  If the address is not recognized by our system it will not let you proceed to payment.  If you continue to have issues regarding payment choose the "Pay by Check" option & call us with your credit card information.   You can also call in your order to the nursery at 808-963-6189 (M-F 7 am - 330 pm HST).  Please do not leave a message on the answering machine. 

Shipping Information:

We require a physical address for shipping. 

We ship from Hawaii using FedEx 2Day or UPS service to the US.  Orders to Puerto Rico are shipped using UPS service. 
Orders are shipped Monday-Wednesday to ensure proper delivery of your order.  We do not ship Thursday-Friday (unless specified and approved) to ensure weekend delays do not result in damage to your plants. 
We do our best to get orders out within a week of receipt, however delays are common during the show season & holidays such as Valentine's Day & Mother's Day.  All planned delays should be communicated on our website homepage. 
If it has been more than 2 weeks since you placed and have paid for your order please contact us regarding the status of your order. 

We can be reached via email (carmelaorchids@hawaii.rr.com) at any time.  You may also call us M-F 7:00 am - 3:30 pm HST for more information.  Please do not leave a message on our answering machine. 
Please have your order number (if applicable), order method (website, ebay, Amazon), and date of order for faster service.

Returns/Exchange Information:

See our Policies Page for more information regarding returns/exchanges or email us (carmelaorchids@hawaii.rr.com) at any time. 

To get to our Nursery:

Carmela Orchids
31-129 Kauniho Road
Hakalau, Hawaii  96710

From Hilo: Head north on Hwy 19.  Turn left on Kauniho Road (after the 16, but before the 17 mile marker). 
We are in the town of Umauma.  The greenhouses can be seen on the left side of the road.  Please proceed to the parking lot area about 2/3 way up the road.  It is about a 20 minute drive out of downtown Hilo.

From Kona:  Head east on Hwy 190 towards Waimea & continue on Hwy 19. 

Turn right on Kauniho Road (after the 17, but before the 16 mile marker).  We are in the town of Umauma.  The greenhouses can be seen on the left side of the road.  Please proceed to the parking lot area about 2/3 way up the road.  It is about a 100 minute drive from of Kailua Kona.


Contact Information:

Carmela Orchids
P.O. Box 277
Hakalau, Hawaii  96710

808-963-6189 phone
808-963-6125 fax

carmelaorchids@hawaii.rr.com  - email
www.carmelaorchids.net  - website